1
CRM Management & Automation
Learn how to run CRM as a growth system — not just a database. We teach teams to design pipelines, automate key touchpoints, work with segmentation, track performance, and build reporting that drives decisions. Clear, structured workflows instead of manual chaos.
2
Affiliate marketing fundamentals
A practical framework for managing affiliates at scale. We cover partner onboarding, payout models, fraud prevention, promo material structure, and performance analytics. Perfect for marketers stepping into affiliate ecosystems and revenue operations.
3
Customer Service Excellence
Service is a process — not improvisation. This program builds communication standards, escalation rules, and conflict-handling techniques that keep conversations calm, clear, and in control. For teams that need to improve service quality without adding headcount.
4
Business English for Support & Sales Teams
Not just language — communication that works. We focus on real support and sales scenarios: handling objections, clarifying issues, building trust, and managing tone. Specialized vocabulary, structured conversation patterns, and confidence on the front line.
5
Compliance & Data Security
Regulations don’t have to be scary — they just need to be understood. We explain GDPR, AML, and PCI DSS in plain language and show how to apply them in day-to-day operations. Practical checklists, risk-avoidance routines, and consistency across regions and teams.
